Mental Health Benefits

We can all use a helping hand from time to time, and this Employee Assistance Program is a great resource for that. Available to employees and their household members, this confidential service provides counseling for a vast variety of concerns, including but not limited to: stress and anxiety, child and elder care referrals, legal services and financial planning. 

There are three (3) face-to-face counseling sessions per issue per year per person, at no cost to you. 

For more information or to use this service, please contact WorkLifeMatters Employee Assistance Program:

800-386-7055 or visit their website by clicking here
Username: Matters
Password: wlm70101 

In addition to the EAP program, those who are enrolled in CEI's medical health coverage also has access to the CEI Mental Health Program! 

Medical health coverage below are only available to non-union members:

UHC PPO plan:

- Outpatient Services: $20 copay per visit for "in-network" providers and 30% coinsurance for "non-network" provider.

- Inpatient Services: 10% coinsurance for "in-network" providers and 30% coinsurance for "non-network" provider.

UHC HSA plan:

- Outpatient Services: 10% coinsurance for "in-network" providers and 30% coinsurance for "non-network" provider.

- Inpatient Services: 10% coinsurance for "in-network" providers and 30% coinsurance for "non-network" provider.
- HDHP plan members must satisfy their annual deductible before mental health services are covered by the plan. 
- You are able to use your CEI Health Savings Account (HSA) to cover your deductible.
- To start taking advantage of your HSA account, please call HSA Bank customer services at 800-357-6246. 

UHC EPO plan:

- Outpatient Services: $20 copay per visit for "in-network" providers and not covered for "non-network" provider.

- Inpatient Services: $250 copay per admission for "in-network" providers and not covered for "non-network" provider.

Preauthorization is required for non-network for certain services or benefit reduces to 50% of allowed amount.  For more information on your benefits see your plan policy or plan document.

Kaiser HMO 

- Kaiser members can see any Kaiser provider - no referral is needed and the cost is subject to your plans copay. 

- To learn more about your treatment options, please visit here.

- For a first-time, non- emergency appointment with Kaiser mental health specialist, please call customer service at:
  800-464-4000, group #9680


  • Get emotional Support: Call the UHC emotional support line any time at 866-342-6892. This 24/7 Optum Help Line is staffed by professionally trained mental health experts, is free of charge and open to anyone.
  • A free on demand emotional support app called Sanvello, is available to help you cope with stress, anxiety and depression during the COVID-19 pandemic

Mental Health America (MHA) is dedicated to addressing the needs of those living with mental illness and promoting the overall mental health of all.  MHA’s work is driven by its commitment to promote mental health as a critical part of overall wellness, including prevention services for all; early identification and intervention for those at risk; integrated care, services, and supports for those who need them; with recovery as the goal.

If you need to find help, use MHA’s Where to Get Help Interactive tool to find the best options for you: 

  • Use the interactive tool to find the best options for you and your loved ones
  • Find a support group or additional resources

Mental Health and COVID-19 Information and Resources

If you are in crisis, please seek help immediately:

Call 1-800-273-TALK (8255) to reach a 24-hour crisis center, text MHA to 741741, call 911, or go to the nearest emergency room.  You can also call these numbers if you fear for someone’s safety or life.

NAMI is the National Alliance on Mental Illness, the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.  NAMI works to educate, advocate, listen and lead to improve the lives of people with mental illness and their loved ones.

The NAMI HelpLine can be reached Monday through Friday, 10 am–6 pm, ET.
1-800-950-NAMI (6264) or

NAMI HelpLine Online Knowledge and Resource Center:

Verywell Mind is an online resource that provides guidance to help improve your mental health and find balance. Their library of more than 4,000 pieces of content, has been written by more than 100 healthcare professionals and industry experts. They give you the resources you need to feel happy and healthy.

Bill Wilson Center_Children and Crisis

CDC Coping with Disaster