Coronavirus (COVID-19) RESOURCES


You may be feeling concerned about the coronavirus, also referred to as COVID-19. If so, you’re not alone.

What is COVID-19?

Coronavirus disease 2019 (COVID-19) is a type of virus that causes respiratory illness — an infection of the airways and lungs.

What are the symptoms?

Patients with COVID-19 have had mild to severe respiratory illness with symptoms of fever, cough, or shortness of breath — similar to the flu.

How does it spread?

The virus is thought to spread person to person — mainly between people who are in close contact with one another (within about 6 feet) through tiny droplets made when an infected person coughs or sneezes. It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes.

How can I protect myself and my loved ones?

Some people are more vulnerable to the virus, including older adults and people with chronic conditions. But everyone should take steps to protect themselves.
  • Avoid close contact with people who are sick.
  • Wash your hands with soap and water regularly for at least 20 seconds. Alcohol-based hand sanitizers are also effective.
  • Try not to touch your eyes, nose, and mouth with unwashed hands.
  • Stay home when you’re sick (except to get medical care). Keep sick children home from school.
  • Cough or sneeze into a tissue or your elbow. Wash your hands afterwards.
  • Clean and disinfect frequently touched objects and surfaces.

Please refer back to this page for the information and resources to help you feel prepared.


Be sure to stay in close touch with your healthcare providers regarding any health concerns you and/or your family members may be experiencing.  For the most current carrier updates please go to https://www.myuhc.com/member or http://www.kp.org

UHC COVID-19 Resources

  • Stay Informed about Coronavirus (COVID-19)
  • Coronavirus Update - COVID-19 03.18.2020
  • Virtual VisitsTelemedicine service provides the 24/7 convenience of seeking non-urgent medical care from your home or office without an appointment.  Virtual visits can be done through a computer
  • Get emotional Support: Call the UHC emotional support line any time at 866-342-6892. This 24/7 Optum Help Line is staffed by professionally trained mental health experts, is free of charge and open to anyone.
  • A free on demand emotional support app called Sanvello, is available to help you cope with stress, anxiety and depression during the COVID-19 pandemic
Kaiser COVID-19 Resources

  • COVID-19: How to protect yourself and get care
  • Video Visits - Telemedicine service provides the 24/7 convenience of seeking non-urgent medical care from your home or office without an appointment.  Virtual visits can be done through a computer, smartphone or tablet. Call 1-866-454-8855 to make an appointment
  • We're prepared to test patients for COVID-19 if testing is necessary, per CDC and public health agency criteria. Any member showing symptoms of COVID-19 should contact us for a diagnosis appointment.  Referrals are required for testing.  The great news is that a physician can order the test during a telehealth visit; therefore it’s not required to see a doctor in person to get tested.

    It’s important that members get the treatment they need — without financial worries getting in the way.  COVID-19 testing and diagnosis have been available at no member cost-share.  And as of April 1, 2020, they won’t need to worry about paying any out-of-pocket costs for COVID-19 treatment, including hospital stays at a plan facility.   This simply means we won’t bill a copay, coinsurance, or deductible for services to test, diagnose, and treat COVID-19.

    This waiver applies to all admissions whose date of service is from April 1 to May 31, 2020 (unless superseded by government action or extended by Kaiser Permanente).   It applies to member out-of-pocket costs will apply to all places of service including, but not limited to, Hospitalization, Office Visit, Telemedicine, Emergency Room and Urgent Care.  It also applies to inpatient medical, inpatient pharmacy, outpatient medical, and transportation costs associated with the treatment of a COVID-19 diagnosis.