Administrator Guide

MetLife Quick Reference Guide - Navigating Service Resources
  • Eligibility
  • File Feeds
  • Dental
  • Life
  • Vision
  • Disability
  • Online Access
  • Payment Remittance

Short-Term Disability and Long-Term Disability

STD and LTD Claim Process 

  • Absence Submission and Gathering
  • Initial Evaluation and Decision
  • Ongoing Service and Follow-Up
  • Resolution
  • Disability Specialty Services
  • Resources
Short-Term Disability
STD Claim Form

Long-Term Disability
LTD Employee Statement / Claim Form
LTD Employer Statement / Claim Form
LTD Attending Physician Statement

New York Disability / Paid Family Leave
NY Employee Statement of Disability Claim Form
Request for NY Paid Family Leave Claim Form

Accident, Hospital and Critical Illness
Critical Illness
How to Submit a Critical Illness Claim
Critical Illness Claim Form

Group Accident and Hospital Indemnity
How to Submit a Accident or Hospital Indemnity Claim
Hospital Indemnity Claim Form
Group Accident Claim Form

Group Life Insurance
How to submit a life claim with life claim form

Carrot Fertility

Carrot Core Launch Kit

Carrot Pro Launch Kit